Terms & Conditions

REFUSED ORDERS
All orders returned to ASTC PERFORMANCE. by the shipper will be put back into stock and a 25% restock charge will be added to the customer's account. Orders returned for any reason, may result in your account being put on pre-pay status. You will be responsible for all freight charges incurred ASTC PERFORMANCE. on refused orders.

PRICE CHANGES
The price of products is subject to change without notice. The price in effect at the time of the order will prevail regardless of what is printed. Possession of a price list does not constitute an offer. Should ASTC PERFORMANCE, Inc. lower the price of any product, ASTC PERFORMANCE. will not make any adjustments to any dealer's product inventory to reflect the new lower price. Your Customer Service Representative will read back the correct prices when taking an order. A price increase is not a valid reason for a product return.

RETURN POLICY
Please refer to the following policies when returning any item to ASTC PERFORMANCE.

1. Contact your Customer Service Representative to receive a Return merchandise Authorization (RMA) number before returning any merchandise to ASTC PERFORMANCE. All returned merchandise must be accompanied with a copy of your original invoice. ACTIVE  SPRING TECH CORP. reserves the right to decide between exchange, credit or return of merchandise after our inspection. The RMA number authorizes the return of product and does not imply your account will be automatically credited. No cash refunds will be issued.

2. Only items listed on your RMA will be accepted for return. Any other items will be returned at your expense. You must include copies of your original invoice as proof of purchase for proper credit. Please write your RGA number on the outside of the box. ASTC PERFORMANCE. will not accept parts damaged in shipping due to poor packaging. Damaged returned goods will be returned at your expense. New, saleable merchandise must be returned within thirty (30) days of invoice. Any parts returned to ASTC PERFORMANCE without a RMA number and copies of the original invoice will be returned to the sender at their expense.

3. A 25% restocking fee will be assessed on all returned merchandise unless found to be defective or shipped in error. Your Customer Service Representative will read back your order to verify accuracy and avoid errors. ASTC PERFORMANCE will not accept returns of non-defective items after thirty (30) days from the original invoice date. No credit will be issued for labor costs incurred beyond the original invoice price of the product.

4. Shortages or discrepancies must be reported to ASTC PERFORMANCE within 24 hours of delivery. No credit will be issued unless the correct part is backordered.

5. Parts must be returned within thirty (30) days from the RMA issue date. Please send all returned merchandise freight prepaid within thirty (30) days to ACTIVE SPRING TECH  CORP for proper processing.

RETURNS PROCESSING
If you have any questions regarding the disposition of your return, please contact your Customer Service Representative. Credits issued will be posted to your account and will be offset by future orders. No cash refunds will be issued for any reason.

WARRANTY
No credit will be issued on any item after it has been installed. Reworked, altered, or modified merchandise may not be returned for any reason. All products must be properly installed by qualified personnel, used in the intended application, and subjected to normal use. If inspection of the returned merchandise by our technical staff indicates defects in materials or workmanship the sole obligation of ASTC PERFORMANCE. shall be to replace the product in question. ACTIVE SPRING TECH  CORP assumes no liability for labor charges incurred or any other consequential damages.

CONTACT INFORMATION